INDUSTRIES
Opexprime has extensive experience across a wide variety of industries. Our project teams are custom developed to bring each client a combination of deep industry knowledge and expert perspective on the challenge at stake from across industries. By offering our clients fresh perspectives and breakthrough business insights, we are able to offer innovative solutions. We create break-through answers to client problems utilizing expertise of cross-industry teams.
Our consulting professionals bring valuable expertise gained from countless hands-on experiences spanning functions, sectors, and geographies.
Our Aim is to be the world's most trusted and preferred Business Solutions provider in our chosen markets
BANKING & FINANCIAL SERVICES
Opexprime brings abundant experience with global leaders in the financial industry to each consulting engagement. We have partnered ...
HEALTHCARE
Modern healthcare organizations must cope with a quickly changing industry while meeting the daunting regulatory demands.At Opexprime, ...
TECHNOLOGY
Today’s technology companies make a significant investment of resources into developing people and processes to reach new prospective customers and build ...
COMMUNICATION
Customer retention through brand loyalty is a vital element in modern global business. At the same time, the regulatory environment has created additional challenges ...
RETAIL & CONSUMER PRODUCTS
The dynamic and constantly changing world of retail constantly provides consumer product companies with challenging ...
RESOURCES - METALS & MINING
Mining is a global industry with comprehensive business issues. In order to cope with fluctuations in commodity price and exchange rates, ...
REAL ESTATE & CONSTRUCTION
Opexprime specialists help you gain the greatest impact from the value of your real estate assets. Our professional real estate development ...
EDUCATION & SKILL DEVELOPMENT
Many businesses underestimate the human resource function as a strategic element of success. Opexprime is committed to helping our ...
Today’s technology companies make a significant investment of resources into developing people and processes to reach new prospective customers and build their customer base while maintaining good working relationships with existing customers. Economic downturn has made this increasingly difficult for businesses in the technology industry. Required reductions in technology budgets have created extensive pressure to decrease expenses, increase revenue, and improve operational efficiencies. Building a strong brand and emphasizing customer loyalty has become and effective tool in differentiating technology services.
-
INDUSTRY CHALLENGES
- Adapting product offerings to consumer demands
- Globalizing and localizing products
- Increasing market share
- Investment in new platforms and technologies
- Realigning business processes with corporate and competitive growth
- Dynamic customer behavior
WHAT WE OFFER
Technology companies are exploring partnerships with Business Process Outsourcing (BPO) companies, and Opexprime is a service provider who shall create value for your organization with our comprehensive service portfolio of business consulting, product engineering services and business process services which will enable you to focus on core competencies, lower operational cost and drive global service standards.
CUSTOMER SERVICESInbound multi-channel customer service:
- Order taking
- Order status
- Query resolution
- Up-selling and Cross-selling
- Campaign response handling
Outbound channels for customer service:
- Surveys
- Confirmations
- Pre-origination
- Welcome
- Reminder calls
- Contacts
TECHNICAL SUPPORT
- Project design, launch, and management
- Marketing support and campaign management, reporting and analytics
- Service pricing options: Per incident, per minute, subscription, revenue share
BUSINESS TRANSFORMATION SERVICES
- Process consulting
- Business solutions design
- Platform development
- Global transition
ANALYTICS
- Business intelligence
- Customer behavior analysis
BUSINESS VALUE
We offer comprehensive IT services, ranging from system integration solutions and management services to Business Process Outsourcing (BPO) to bring about a transformation in the way you do business. Opexprime’s business process solutions for the technology industry significantly lower the risks and costs associated with a variety of customer support processes, while creating innovative approaches to optimize revenue and customer satisfaction.
- Creating a cost effective back office
- Increasing customer satisfaction
- Predicting customer behavior
- Increasing customer retention
- Profitability through operational excellence
- Process improvisation
- Accelerate product innovation
- Emerging technologies
All Opexprime solutions are based on custom designed project plans through knowledge sharing methodology. Without limits on capacity, you are assured of quality service and support for each product and service offered.